Our 100% Satisfaction Guarantee
We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, EZ Adult Toys is proud to be the only adult retailer to accept customer returns.
Under our 100% Customer Satisfaction Guarantee, you can return any item on the site during the first 90 days of ownership if an item does not perform because of a manufacturer’s defect.. We’ll replace it without charge.
Adult DVDs can be returned only if they are unopened or faulty due to a manufacturer’s defect.
Any Bulk Item shipped without retail packaging cannot be returned.
All orders that are returned for refund and not replacement will be charged a 25% restock fee.
Shipping charges are non-refundable.